Respond Website

Published Work

This page has links to papers written by staff at Respond check with twitter and facebook for updates.

We welcome interest from researchers. If you would like to contact us please email us by clicking here. If you would prefer to speak to someone please call 020 7383 0700.


Charity Choice

Do you know how your money is spent when you donate to charity? Respond uses 92.7% of its income on directly providing services for the people it set out to support.

Read the full report here



London Calling:
Local Authority Responses to Disability Hate Crime


In autumn 2013, Respond carried out a series of ‘Mystery Shopping’ phone calls to eight London boroughs:
Bexley, Brent, Camden, City of London, Croydon, Islington, Kingston and Westminster.
The calls were made by two people with learning disabilities who are members of the Respond Action Group (RAG). The callers dialled the boroughs’ general enquiries number and described a pretend incident of disability hate crime, consisting mainly of verbal abuse and name-calling. After each phone call, researchers asked the callers about their experience via a questionnaire.

The aim of this research project was to investigate the degree of awareness around disability hate crime within local authorities in London, and how the issue is dealt with at first point of contact.

The research project is a qualitative exploratory case study and as such the intention of the study was not to establish hard facts, but to gather some insight in the way a council may deal with the issue of disability hate crime and a learning disabled caller, and to develop some recommendations on this topic.


Download the full report here:

Disability Hate Crime Report